FAQ

 

How is Kool Collar different than other dog cooling products?

Many people confuse the benefits of the Kool Collar and think the cold from the ice is the main benefit, but the main benefit comes from the "wet" the ice provides. Most other dog cooling products are completely ineffective. Kool Collar is different from every other dog cooling product, melting ice! Other products may feel "cool" to to the touch, but without the "wet" from melting ice they aren't actually lowering body temperature. 

When the melted ice runs down the front of the dog and evaporates from the skin of the dog, there is a powerful and effective cooling effect that occurs. Kool Collar allows for true evaporative cooling on an otherwise air cooled animal (dogs don't sweat) which makes a huge difference as to the amount of heat stress the animal can survive.

Kool Collar saves lives every single day. Read about Angus' story, we receive messages like this every day. We could go on and on because there is so much science behind this and we are so passionate about what we do.

 

Where are your collars made?

All of our collars are sewn at our facility in the Pacific Northwest. Our non-toxic Kool Tubes are manufactured in Canada.

We embrace our responsibility to our customers, employees and community. We do not sew our collars or manufacture Kool Tubes overseas.

 

What is your shipping policy?

Orders are processed in the order they are received. Orders are shipped from our location in Southwest Washington. Kool Collar ships to all 50 U.S. states via USPS and UPS and ships internationally via USPS.

Orders placed are usually processed and shipped within 1-3 business days from the time the order is placed. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 1-3 days. Orders placed on a holiday will be processed the next business day and shipped within 1-3 days.

During our high volume season, you may experience extended processing time.

International

Customers are responsible for paying all duties, taxes and other fees which may be levied once your package reaches the country of destination. Duties and other charges can vary. For more information, please contact your local customs office. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

 

How do I care for my Kool Collar?

Handwash your dog's Kool Collar in cold water with mild soap. Hang dry if desired. Do not put the Kool Collar in the dryer or dry clean. Do not use bleach.

Use standard restraint collars and leash independently of the Kool Collar. The Kool Collar is not intended to be used with a leash or to restrain your dog.

 

What size should I order?

Please review our size chart here

 

How do I become a retailer?

If you are interested in our wholesale and retailer program, please visit us here.

 

Any other questions?

Please get in touch with any other questions. We'd love to hear from you!